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What if I forget my password?
On the login page, click “Forgot?” and you’ll be redirected to a page where you can create a new password.
What payment methods do you accept?
We currently only accept PayPal but will add more payment methods soon.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. SSL explained: SSL is a universally-used encryption technology to ensure all data passed between the web server and browsers remain private and integral. See more on SSL.com. Your credit card information will not be stored on our servers and it will be safe as it should be.
When will my order be processed?
All orders will be handled within 1 business day after it was created. The specific time needed depends on how many orders are created before yours. Orders in high season may take more time. Please contact us if your order takes more time than expected. Note: Orders created on weekends will be shipped on the next Monday.
Where can I see the details of my orders?
You can see the details of your order in your account, including how you paid for it, the tracking number of your delivery.
Printable Brochure PDF
We do not provide recycling or shipment services for old and second-hand furniture.
If you think your product is not suitable, you can return your product within 30 days from the date of delivery. To start a return, please visit My Orders and initiate a return request. Please note: Please ensure that the product is brand new and unused. All returns must be made using the original packaging. If you do not have the original packaging on hand, you will need to pay an additional $45 repackaging fee for each item. For most Costway product returns, you will get a pre-paid return label that allows you to return the item to the Costway warehouse. You can download the return label in the personal center.
Shipping Policy
Free Shipping for all orders.
Orders are processed Monday through Saturday. Orders placed on Sunday would be processed next Monday. We will get you noticed if there is any question arises with your order. Please pay attention to your email.
If you want to know more shipping information, please view our Shipping Policy or send an Email: support@kidsbuy.com to us.
Return Policy
All returns must be made within 30 days of receiving your merchandise. Please contact us within 14 days after you receive your order. Email:support@kidsbuy.com
If you want to know more shipping information, please view our Return Policy or send an Email to us.
